These Terms & Conditions govern your use of the Abraham Allen Jewellers website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our website.
1. About Us
Abraham Allen Jewellers is an online retailer specialising in wedding rings, engagement rings, personalised jewellery, and fine jewellery products.
Throughout these Terms & Conditions, references to "we," "our," and "us" refer to Abraham Allen Jewellers, while "you" and "your" refer to the customer.
For customer enquiries, please contact:
Email: support@abrahamallen.co.uk
2. Eligibility
By using this website and placing an order, you confirm that:
- You are at least 18 years old or have the consent of a parent or legal guardian.
- You are legally capable of entering into binding contracts.
- The information you provide is accurate and complete.
3. Products & Product Descriptions
We make every effort to ensure that product descriptions, specifications, photographs, and pricing are accurate.
However:
- Colours may vary depending on your device or screen settings.
- Product images are for illustrative purposes.
- Natural materials such as wood, meteorite, antler, Damascus steel, and other natural inlays may vary slightly in colour, grain, texture, or pattern.
- Handmade and personalised items may differ slightly from photographs.
Such variations are not considered defects.
4. Pricing
All prices displayed on our website are shown in the applicable currency selected on the website.
We reserve the right to:
- Change prices without notice.
- Correct pricing errors.
- Cancel orders placed using incorrect pricing due to technical or human error.
Where a pricing error affects your order, we will contact you before processing.
5. Orders
When an order is placed, you will receive an order confirmation email.
This confirmation acknowledges receipt of your order but does not constitute acceptance.
We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Request additional verification before processing.
A contract is formed only when your order has been dispatched.
6. Personalised & Custom Orders
Many Abraham Allen products may be personalised, engraved, or custom-made.
Customers are responsible for ensuring that:
- Engraving details are accurate.
- Ring sizes selected are correct.
- Personalisation instructions are reviewed before submission.
Once production has commenced, personalised or custom-made items cannot usually be cancelled, modified, or refunded unless defective.
7. Shipping & Delivery
Delivery estimates provided on our website are guidelines only.
We are not responsible for delays caused by:
- Courier services
- Customs authorities
- Weather conditions
- Industrial action
- Events beyond our reasonable control
Risk of loss passes to the customer upon confirmed delivery.
Full shipping information can be found in our Shipping Policy.
8. Returns & Refunds
Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.
Please review that policy carefully before purchasing.
Nothing within these Terms affects your statutory rights under applicable consumer protection laws.
9. Ring Sizing
Customers are responsible for selecting the correct ring size when ordering.
While we may offer ring sizing guidance and free size exchanges on eligible products, we cannot guarantee the accuracy of measurements taken by third parties.
Certain ring styles cannot be resized due to their materials or construction.
10. Warranty
Abraham Allen jewellery is covered against manufacturing defects in materials and workmanship.
The warranty does not cover:
- Normal wear and tear
- Scratches
- Impact damage
- Misuse
- Improper care
- Loss or theft
- Accidental damage
- Damage caused by unauthorised repairs or alterations
Warranty claims will be assessed individually.
Proof of purchase may be required.
11. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Product descriptions
- Images
- Graphics
- Website design
- Text content
is owned by or licensed to Abraham Allen Jewellers and protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. User Conduct
You agree not to:
- Use the website unlawfully.
- Attempt to gain unauthorised access to our systems.
- Interfere with website functionality.
- Submit false or misleading information.
- Upload malicious software or harmful content.
We reserve the right to restrict access where misuse occurs.
13. Limitation of Liability
To the fullest extent permitted by law, Abraham Allen Jewellers shall not be liable for:
- Indirect or consequential losses
- Loss of profits
- Loss of business opportunities
- Loss of data
- Delays caused by third parties
Our total liability relating to any purchase shall not exceed the amount paid for the relevant product.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
14. Force Majeure
We shall not be liable for failure or delay in performing obligations caused by events beyond our reasonable control, including:
- Natural disasters
- Floods
- Fires
- Epidemics or pandemics
- Government restrictions
- Transportation disruptions
- Labour disputes
- Utility failures
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and processing of information as described therein.
16. Third-Party Services
Our website may contain links to third-party websites or services.
We do not control and are not responsible for the content, policies, or practices of third-party websites.
Accessing such sites is at your own risk.
17. Promotions & Discount Codes
Promotional offers, discount codes, and sales campaigns:
- Cannot be exchanged for cash.
- May be withdrawn at any time.
- May not be combined unless expressly stated.
- Are subject to specific promotional terms.
We reserve the right to cancel promotions where abuse or fraud is suspected.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes will become effective upon publication on this website.
Continued use of the website constitutes acceptance of any revised Terms.
20. Contact Us
For questions regarding these Terms & Conditions, please contact:
Abraham Allen Jewellers
Customer Support
Email: support@abrahamallen.co.uk
