Privacy Policy

Last updated: 29 August 2026

At Abraham Allen, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us or otherwise interact with Abraham Allen.

1. Information We Collect

Depending on how you use our website, we may collect information including:

• your name;

• billing and delivery address;

• email address and telephone number;

• order and purchase information;

• payment-related information;

• correspondence with our customer care team;

• information you provide for engraving, personalisation or other order requests;

• device, browser and IP information;

• website activity and interactions; and

• marketing and communication preferences.

Payment information is generally processed securely by our payment providers rather than stored directly by Abraham Allen.

2. How We Use Your Information

We may use your personal information to:

• process and fulfil your orders;

• arrange delivery and provide tracking information;

• process returns, exchanges and refunds;

• provide engraving or other requested personalisation;

• communicate with you about your order;

• respond to questions and customer service requests;

• prevent fraud and protect the security of our website;

• improve our products, website and customer experience;

• comply with legal and regulatory obligations; and

• send marketing communications where you have consented or where otherwise permitted by law.

3. Our Legal Basis for Processing

Where applicable data-protection law requires us to identify a legal basis, we may process personal information because:

• it is necessary to fulfil our contract with you, such as processing and delivering an order;

• we have a legitimate business interest in operating, protecting and improving our business;

• you have provided consent; or

• processing is necessary to comply with a legal obligation.

Where we rely on consent, you may withdraw that consent at any time.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that enables us to offer our products and services online.

When you use our store, certain personal information may therefore be processed by Shopify in connection with providing these services.

You can learn more about how Shopify processes personal information through Shopify's own privacy information.

5. Payments

Payments are processed through the payment methods available at checkout.

Our payment providers may collect and process information necessary to securely complete your transaction, prevent fraud and comply with their legal obligations.

Abraham Allen does not ordinarily receive your complete payment-card details.

6. Delivery Providers

We share information necessary to deliver your order with postal, courier and logistics providers.

This may include your:

• name;

• delivery address;

• contact details; and

• relevant order or customs information.

For international deliveries, information may also need to be provided to customs authorities or other organisations involved in processing your shipment.

7. International Customers & Data Transfers

Abraham Allen serves customers in the United Kingdom and selected international destinations.

Some service providers that support our website, payments, marketing, analytics or delivery may process information outside the United Kingdom.

Where required, appropriate safeguards are used for international transfers of personal information.

8. Cookies & Analytics

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, measure performance and, where permitted, support advertising and marketing.

Some cookies are necessary for the website to function.

Other cookies, including certain analytics or advertising technologies, may depend on your preferences or consent where required.

You can manage available cookie choices through our website's cookie controls and through your browser settings.

9. Advertising & Marketing

We may use advertising and analytics services to understand how customers discover and interact with Abraham Allen and to measure or improve our advertising.

This may involve information about your interaction with our website being processed by advertising or analytics providers, subject to applicable privacy and consent requirements.

Where required, advertising or marketing cookies will only be used in accordance with your consent choices.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting us.

10. When We Share Information

We do not sell your personal information in the ordinary meaning of selling customer information for money.

We may share information with trusted organisations where reasonably necessary to operate Abraham Allen, including:

• our ecommerce platform;

• payment providers;

• delivery and logistics providers;

• technology and website-service providers;

• analytics and advertising providers;

• professional advisers; and

• government, regulatory or law-enforcement authorities where legally required.

These organisations should only receive information appropriate for the service they provide.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business records, resolving disputes and meeting legal, tax and accounting requirements.

Different categories of information may therefore be retained for different periods.

12. Keeping Your Information Secure

We use reasonable administrative, organisational and technical measures designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.

These may include rights to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion of information in certain circumstances;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent;

• request transfer of certain information; and

• complain to an appropriate data-protection authority.

These rights may be subject to legal conditions and exceptions.

14. UK Customers

If UK data-protection law applies to you, you may have rights under the UK General Data Protection Regulation and Data Protection Act 2018.

If you are dissatisfied with how we handle your personal information, please contact us first so that we can try to resolve your concern.

You may also have the right to make a complaint to the UK Information Commissioner's Office.

15. Children's Privacy

Our products and website are not directed at children, and we do not knowingly seek to collect personal information from children who are not legally able to provide it.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties, and we encourage you to review their privacy information before providing personal information.

17. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal obligations or business practices.

The latest version will be published on this page with the updated date shown above.

18. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact:

Email: support@abrahamallen.com

Abraham Allen