At Abraham Allen Jewellers, we are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
Abraham Allen Jewellers is an online jewellery retailer specialising in wedding rings, engagement rings, personalised jewellery, and fine jewellery accessories.
For the purposes of applicable data protection laws, Abraham Allen Jewellers is the data controller responsible for your personal information.
Contact Information
Abraham Allen Jewellers
Email: support@abrahamallen.co.uk
Information We Collect
We may collect the following categories of information:
Information You Provide
When placing an order, creating an account, subscribing to our newsletter, or contacting us, you may provide:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details
- Personalisation or engraving information
- Customer service communications
Payment Information
Payments are securely processed by trusted third-party payment providers.
We do not store complete credit card or debit card information on our servers.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Shopping behaviour
- Website usage data
This information helps us improve website performance and customer experience.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Provide customer support
- Manage returns, refunds, and exchanges
- Communicate order updates
- Prevent fraud and maintain security
- Improve our website and services
- Send marketing communications (where consent has been provided)
- Comply with legal obligations
Marketing Communications
If you subscribe to our mailing list, we may send you:
- Product launches
- Special offers
- Promotions
- Company updates
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Maintain shopping cart functionality
- Analyse website performance
- Improve website security
- Deliver relevant advertising
You may manage cookie preferences through your browser settings.
For more information, please refer to our Cookie Policy.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
Service Providers
- Payment processors
- Shipping and delivery providers
- Customer support providers
- Website hosting services
- Marketing platforms
- Analytics providers
These providers only receive information necessary to perform their services.
Legal Requirements
We may disclose information where required by law or where necessary to:
- Comply with legal obligations
- Protect our rights
- Prevent fraud
- Respond to lawful requests from authorities
International Transfers
Some of our service providers may operate outside the United Kingdom or European Economic Area.
Where international transfers occur, we take appropriate measures to ensure your information remains protected in accordance with applicable data protection laws.
Data Security
We implement reasonable technical and organisational safeguards to protect your information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
Although no online transmission method can be guaranteed completely secure, we take security seriously and continuously monitor our systems.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil contractual obligations
- Meet legal and accounting requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites and encourage users to review their privacy policies separately.
Google, Meta & Advertising Platforms
We may use advertising and analytics services provided by third parties, including:
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram)
- TikTok Advertising
These services may use cookies and similar technologies to measure website performance and advertising effectiveness.
You can manage advertising preferences through the relevant platform settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or technology.
Any updates will be published on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Abraham Allen Jewellers
Email: support@abrahamallen.co.uk
GDPR & UK Data Protection Statement
Abraham Allen Jewellers is committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. We process personal information lawfully, fairly, and transparently while ensuring appropriate safeguards are in place to protect your privacy.
