At Abraham Allen Jewellers, we take pride in creating high-quality jewellery designed to last a lifetime. If you are not completely satisfied with your purchase, we offer a straightforward 60-Day Returns Policy for eligible items.
60-Day Returns
We offer returns within 60 days of delivery for eligible items purchased directly from Abraham Allen Jewellers.
To qualify for a return, items must:
- Be returned within 60 days of the delivery date.
- Be unworn and in their original condition.
- Be free from scratches, alterations, damage, or signs of misuse.
- Include the original packaging and any accessories provided.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Free Ring Exchanges
We understand that finding the perfect ring size can be challenging.
If your ring does not fit, we offer a free size exchange within 60 days of delivery on eligible rings.
To arrange a size exchange, please contact our customer care team before returning your item.
Customised & Engraved Jewellery
Because personalised jewellery is created specifically for you, the following items are generally non-refundable:
- Rings with custom engraving.
- Bespoke or made-to-order jewellery.
- Custom design commissions.
- Jewellery altered at the customer's request.
However, if a personalised item arrives defective, damaged, or incorrect, we will repair, replace, or remake the item at no additional cost.
Your statutory consumer rights remain unaffected.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
- Damaged during transit,
- Defective,
- Incorrectly supplied,
Please contact us within 14 days of delivery and provide photographs where possible.
We will assess the issue and arrange a repair, replacement, or refund where appropriate.
Refunds
Once your returned item has been received and inspected, approved refunds will be processed to your original payment method.
Please allow:
- Up to 5 business days for inspection and processing.
- Additional time for your bank or payment provider to complete the transaction.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is faulty,
- The wrong item was supplied,
- The item was damaged in transit.
We strongly recommend using a tracked and insured shipping service, as we cannot be responsible for items lost during return transit.
Order Cancellations
Orders may be cancelled before production begins.
Once a personalised, engraved, or made-to-order item has entered production, cancellation may no longer be possible.
Please contact us as soon as possible if you wish to cancel your order.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Custom engraved jewellery.
- Made-to-order products.
- Bespoke jewellery designs.
- Gift cards.
- Items showing signs of wear, damage, misuse, or alteration.
Warranty & Manufacturing Defects
All Abraham Allen jewellery is covered by our manufacturing warranty against defects in workmanship and materials.
This warranty does not cover:
- Normal wear and tear.
- Scratches and cosmetic damage.
- Accidental damage.
- Loss or theft.
- Damage caused by improper care or misuse.
For warranty enquiries, please contact our customer care team with your order number and photographs of the item.
How to Start a Return
To initiate a return or exchange, please contact us with:
- Your order number.
- Full name.
- Reason for return.
- Photographs (if applicable).
Email: support@abrahamallen.co.uk
Our team will provide detailed return instructions and the appropriate return address.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection laws in the United Kingdom.
