Returns & Exchanges

We want you to be completely confident in your Abraham Allen ring. If something isn't quite right, we're here to help.

60-Day Returns

We offer a 60-day return period on eligible, non-personalised items.

To be eligible for a return, your item should be returned in its original condition, unworn other than for reasonable fitting, and with its original packaging where possible.

Your statutory rights are not affected by this policy.

Free Size Exchange

Finding the right fit matters.

Eligible rings include one complimentary size exchange within 60 days of delivery.

Please contact us before returning your ring so that we can arrange your exchange and provide the appropriate return instructions.

For international orders, return shipping costs may apply.

Personalised & Engraved Rings

Rings that have been personalised specifically for you, including rings with custom engraving, may not be eligible for change-of-mind returns or exchanges.

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or not as described.

If you're unsure about your ring size, we strongly recommend confirming your size before requesting engraving.

Made-to-Order Rings

A ring being prepared after you place your order does not, by itself, mean that it cannot be returned.

Unless your ring has been personalised, custom engraved or produced to a genuinely bespoke specification, our normal returns policy will apply where the item is otherwise eligible for return.

UK Returns

Please contact us at support@abrahamallen.com before sending your return.

We will provide the appropriate return instructions.

Unless we confirm otherwise, customers are responsible for safely returning unwanted items to us.

We strongly recommend using a tracked and appropriately insured postal service, as the item remains your responsibility until it reaches us.

International Returns

International customers are welcome to return eligible items in accordance with this policy.

Please contact support@abrahamallen.com before returning your order so that we can provide the correct return instructions.

Unless the item is faulty, damaged, incorrectly supplied or we agree otherwise, the customer is responsible for international return shipping costs.

Any customs documentation should clearly identify the parcel as returned merchandise where appropriate.

Abraham Allen cannot be responsible for customs charges resulting from incorrectly declared return shipments.

Refunds

Once your return has been received and inspected, we will notify you.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where applicable, refunds will be processed in accordance with your statutory consumer rights.

Faulty, Damaged or Incorrect Items

Every Abraham Allen ring is inspected before dispatch.

If you receive an item that is damaged, faulty, incorrectly supplied or materially different from what you ordered, please contact us as soon as possible at support@abrahamallen.com.

Please include your order number and, where appropriate, clear photographs showing the issue.

Where the item is confirmed to be faulty or incorrectly supplied, we will arrange an appropriate remedy in accordance with your consumer rights.

Items That Cannot Normally Be Returned

Unless faulty or otherwise required by law, we may be unable to accept change-of-mind returns for:

• Rings personalised with custom engraving

• Genuinely bespoke or custom-made items produced to your individual specification

• Items that have been altered, modified or resized by a third party

• Items showing damage or wear beyond what is reasonably necessary to inspect or try on the product

These exclusions do not affect your statutory rights.

Cancelling an Order

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@abrahamallen.com.

If production or personalisation has already begun, cancellation may not be possible for genuinely personalised or bespoke items.

For eligible online purchases, your statutory cancellation rights continue to apply.

Exchanges

If you would like to exchange an eligible ring for another design, please contact us before returning your item.

Any difference in price between the original and replacement item will either be charged or refunded as appropriate.

International shipping charges may apply to replacement items sent outside the UK.

Return Packaging

Where possible, please return your ring securely in its original Abraham Allen packaging.

Please do not attach postage labels, tape or other markings directly to presentation boxes or other product packaging.

We recommend placing the complete return inside suitable protective outer packaging.

Need Help?

If you have any questions about a return, exchange or refund, please contact:

support@abrahamallen.com

Our customer care team will be happy to assist.

Abraham Allen
Distinctive rings for life's most meaningful moments.